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The number one complaint among consumers is that the business personal didn’t listen to them. It might be in a complaint or a problem but it could even be in a question. Too many times we jump to conclusions in too many matters. Someone comes to us complaining that their skin is breaking out and we automatically tell them to add this cleanser to their skin care line. We didn’t listen to the whole situation or ask good questions. They could be going through a stressful time or have eaten poorly or have been seriously sick. Why not just take a few minutes to hear your customer. Let them tell you their whole story, don’t intreupt. Don’t even speak at a pause, make sure they are all done telling you what they want. When you are sure they are done then ask a few question not to be patronizing but to be clear on the matter. If you offer them a creamy cleanser but they like cleansers with some substance you haven’t done your job.

Remember we can’t guarantee a solution but we can offer what we have personally experienced results with. “This worked for me, wouldn’t it be great if you see the same results?” We can’t make medical claims so stick to your personal testimony of products in the network marketing business.

Your customers will feel like a million dollars if you give them time, time to talk. They will have gotten true customer service, not just lip service.

What do you think?

Here are a few tips to keep in mind when recording a message on your business phone answering maching.

1. Speak your name, your business name clearly and any information pertaining to your business. Keep it very brief
2. No back ground music or noise
3. If this phone number is also your home phone let them know that. ” Hi, this is the Smith Family and also Tina’s Tiny Tot Day Care etc”
4. No funny or cutsie messages
5. Ask them to leave a name and number and let them know you will call them back within 24 hour. ( then do that)

Five quick tips to professional business messages. What do you think?

How often should you call someone back? How often should a network marketer continue to call an individual who has expressed interest in your products or your business? As a business person make every attempt to talk personally to the person. Often times I will leave one message on an answering machine with a clear reason for the call and a way to get in touch with me. Leaving message after message only irritates people. By keeping a phone log of the times you have called and what you did at each call will help you to vary the times of day until you have reached your customer. Once you have made contact with the person be brief and to the point. Showing courtesy on the phone will reveal your professionalism.  “Hello, my name is           , I am calling after I met you at             on Tuesday. You said you wanted more information about Usana’s vitamins, The Essentials. Is this a good time to talk?” Now it is up to them to continue the conversation by showing interest and the extent of that interest. By being brief, to the point, with courtesy it shows your professionalism. That is something rare in this high tech world.

What do you think?

We have talked about motivation vs. determination before - perhaps they are two sides of the same coin.

We all have our motivation for business, our “why” we do it. If it is a strong enough “why”, this can drive us toward our goals.

What I have found is that our emotions can get in the way, and we let our feelings dictate our actions. If we don’t “feel like it”, we don’t do it. It is at these times where we need to be determined to succeed, no matter what.

Emotions have their place, but we need the self-discipline to act regardless of how we feel.

Set a goal, write it down, and don’t let anything (even yourself) get in the way of reaching it!

What do you think?

I was challenged the other day on my business. A friend simply asked how things were going? She was just asking to make conversation. It caught me off guard not because things aren’t going well or because I don’t like what I do. It caught me off balance because I found myself comparing what I wanted it to look like at this point in the year by what it really is. I had to ask this question: “Is what I am doing to move my business forward working?” and then I asked ” If not what can I change?”

Lets face it if we are working our network marketing business for ten hours a week we want those ten hours to be profitable. Adding those hours up over a month and I have forty hours. Did I make a ‘full time job’ headway into my business that month or do I have little to nothing to show for it? This simple question from a friend making conversation sparked a huge evaluation of my time management, my business model, and my priorities for my home based business.

I looked at my goals for this year again, I looked at how far I had come the first three months of the year and adjusted things I was doing. Everyone should do this. If cold calls are not leading to sales or new business partners than try another mode of advertising. If home party sales have slowed evaluate how you are selling your product or look at the sales or discounts you offer. There are so many areas in a business and with home based businesses it is left up to just one or two people to adjust, evaluate, and define how to do that business. Sometimes stepping back and looking over a time frame to see how much progress is being made compared to how much progress you would like to make and then altering your plans accordingly will spark new life into your day to day work habits.

What do you think?

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